Return Policies
INDUSTRIAL SUPPLIES SUBJECT TO RETURN:
Products purchased by mistake may be returned, with prior notification and consent from GRINDMEL . The process for making returns is carried out through a form that must be requested from the Sales Department. Likewise, when making the return, you must include the packaging material, manuals, accessories, original packaging, and the original physical or digital invoice, as the product was delivered.
All materials returned and/or sent for repair must be decontaminated and free of impurities and chemicals. Failure to do so will result in the return and repair of the material being ineligible.
RETURNS FOR WRONG PURCHASES:
In the event of an incorrect purchase, the customer may receive a credit note as a solution. To access this option, the customer must notify the customer of the error within five business days of the purchase. The issuance of the credit note will be subject to verification of the error and compliance with the applicable conditions.
INDUSTRIAL SUPPLIES THAT ARE NOT SUBJECT TO RETURN:
Products with damage caused by power surges, humidity and condensation, liquid spills, fire, transportation, mishandling, impacts or breakage, and deterioration due to normal use. Exchanges will not be accepted for damage caused by accidents or intentional actions, unforeseen circumstances, or force majeure, or for products that have been installed or serviced by personnel other than our authorized technical team.
In addition to what is already provided in the previous paragraph, the following must be considered:
1. Products on sale : Exchanges or returns of products purchased on sale or at a discount will not be accepted.
2. Shipping costs : Freight or shipping costs are non-refundable. In the event of a return, the customer must bear the corresponding shipping costs.
3. Return exceptions : Returns will not be accepted in the following cases:
- Electrical cables cut.
- Electrical or electronic measuring equipment.
4. Products not in regular inventory : Items that are not part of regular inventory and are purchased directly from the manufacturer at the express request of the customer will not be subject to return.
5. Conditions for customers with credit : Customers who purchase on credit may make returns within a period of 15 calendar days from the invoice date of the product.
If you have any questions or comments about our Terms and Conditions, please feel free to contact us at:
Email : servicoalcliente@grindmel.com
Physical address : San Pedro Sula, Honduras
Telephone : +(504) 2647-0134
