Warranty Policies

Products sold on the WEBSITE have a limited warranty that covers manufacturing defects. GRINDMEL guarantees the quality and perfect functioning of its products. Warranty coverage may vary depending on the type of product, its nature, and the manufacturer. This information will be specified in the product's individual documentation or on the purchase invoice. During the warranty period, GRINDMEL guarantees the equipment and components it supplies that, under normal conditions of preservation and use, present manufacturing defects. Therefore, it undertakes to carry out the appropriate technical evaluation. In the event of replacing a damaged part, the warranty for the original part that presented a factory defect will terminate. We commit to informing the customer about the warranty application within a maximum of 10 business days from the receipt of the product at our facilities. The evaluation will depend on the specific conditions of each case.

However, certain products may require an estimated resolution time of 4 to 20 weeks, due to their origin and verification process. If the resolution time for your product is shorter than this range, GRINDMEL will communicate with the customer via email or any other means deemed appropriate, ensuring effective and timely communication.

The warranty WILL NOT be applicable if the equipment shows defects related to accidents, normal wear and tear outside the established useful life, incorrect installation, improper handling, use or storage, operation different from the voltages defined by the manufacturer, assembly performed not in accordance with technical standards, negligent transportation by the customer, and products on offer, or if the Buyer has carried out repairs or alterations on their own, or by companies not qualified by GRINDMEL. Any direct or indirect damage caused to the buyer or third parties by the supplied equipment will not be the responsibility of GRINDMEL; its responsibility is limited solely and exclusively to the repair of the damaged product. 

In the case of accessories and/or equipment not manufactured by us (e.g., electric drives, pneumatics, etc.), the warranty granted by GRINDMEL will be limited to that granted by the suppliers of these materials, including its validity period.

Aspects that customers should consider when purchasing any of our products:

  1. Product Availability: The delivery of products subject to warranty will depend on the availability of the item in stock.
  2. Out-of-Warranty Products: If the product does not meet the warranty criteria and the customer decides not to cover the repair cost, it will be returned in the same condition in which it was received. The customer will have 30 calendar days to pick up the product once informed about the warranty resolution. After that time, no claims will be accepted, and GRINDMEL may proceed with the handling of the product as it deems convenient.
  3. In-Warranty Products: If the product meets the warranty requirements, the replacement will be available for pickup at our facilities. The customer will have 60 calendar days from the notification of the warranty resolution to pick it up. If the product is not picked up within the established period, the company may dispose of it without admitting subsequent claims.
  4. Damage in Authorized Packaging: If the product damage is due to failures in packaging authorized by GRINDMEL, a review will be conducted to determine compliance with the established warranties.

If you have any questions or comments about our Terms and Conditions, please do not hesitate to contact us through: