Refund policy
INDUSTRIAL SUPPLIES ELIGIBLE FOR RETURN
Products purchased in error may be returned subject to prior notification and consent from GRINDMEL. The return process is conducted via a form that must be requested from the Sales Department. Furthermore, when making a return, the product must be accompanied by its original packaging, manuals, accessories, and the original invoice (physical or digital), in the exact condition in which it was delivered.
All material returned and/or sent for repair must be decontaminated and free of impurities and chemical products. Failure to comply with this requirement will result in the denial of the return or repair request.
RETURNS FOR INCORRECT PURCHASES
In the event of an incorrect purchase, the customer may receive a credit note as a solution. To access this option, the customer must notify the error within five (5) business days after the purchase. The issuance of the credit note is subject to error verification and compliance with applicable conditions.
INDUSTRIAL SUPPLIES NOT ELIGIBLE FOR RETURN
Returns will not be accepted for products with damage caused by voltage surges, environmental humidity and condensation, liquid spills, fire, transport, mishandling, impacts or breakages, and deterioration due to normal wear and tear. No exchanges will be accepted for damage caused by accidents, intentional actions, unforeseen circumstances, or force majeure, nor for products that have been installed or tampered with by personnel outside of our authorized technical team.
In addition to the aforementioned, the following conditions apply:
- Sale Products: No exchanges or returns will be accepted for products acquired through promotions or discounts.
- Shipping Costs: Freight or shipping costs are non-refundable. In the event of a return, the customer must assume the costs associated with the product's transportation.
- Return Exceptions: Returns will not be accepted in the following cases:
- Cut electrical cables.
- Electrical or electronic measuring equipment.
- Non-Stock Products: Items that are not part of our regular inventory and are acquired directly from the manufacturer by express request of the customer are not subject to return.
CONDITIONS FOR CREDIT CUSTOMERS
Customers purchasing on credit may perform returns within a period of 15 calendar days starting from the product's invoice date.
Contact Us
If you have any questions or comments regarding our Terms and Conditions, please do not hesitate to contact us at:
Email: servicioalcliente@grindmel.com
Physical Address: San Pedro Sula, Honduras
Phone: +(504) 2647-0134
